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Thursday, March 13th 2014

Love Loch Lomond Service Excellence Workshop

09:30 - 16:30

This free 1 day programme on Thursday 13th March from 9.30am - 4.30pm at the Lodge on Loch Lomond Hotel, Luss is aimed at team members of all tourism related businesses in the Loch Lomond and Clyde Sea Lochs area and includes lunch and refreshments.

Find out more and sign up via Eventbrite.

A visitor’s experience doesn’t just rely on one company or organisation. To deliver a truly memorable experience, we need to make sure that all touch points of their journey are aligned with each other.

There are some outstanding tourism businesses in our area, however, to meet the expectations of ever more discerning visitors consistently and professionally, there is a need to continuously raise standards across the board.

The Service Excellence programme is a new customer service programme developed in partnership with Loch Lomond and The Trossachs National Park, Love Loch Lomond, Scottish Enterprise and West Dunbartonshire Council.  

This event encourages participants to think about customer service in a new way.  One that delivers fantastic experiences, through its people.

The programme will include:

Understanding the different types of customers
Identifying ways to deliver outstanding service
Dealing with challenging customers
How to engage with social media
Encouraging good teamwork and how to become great ambassadors for your local area as well as improving your knowledge of the area and major events eg. The Commonwealth Games.

Ultimately the workshop is dependent on action and every participant will leave with a set of actions that they will complete, to go from great service to even better.